Travola General Terms and Conditions

Please read our Terms and Conditions before using The Travola System (Website) and before you decide to finalize any bookings using our platform. You immediately agree with the below, upon choosing to confirm any booking with our Website.

For any inquiries, please email us at management@travola.com and we will promptly reply to all requests.


1. Usage of the Website

1.1 This Website is available to all clients , labelled hereinafter as “you” and you agree to the Terms and Conditions (labelled T&C hereinafter) written below in this section when using our website.

1.2 This Website is owned by Online Travel Retail Limited, a limited liability company with company number 09293153 and registered address at, LEVEL 3 207 REGENT STREET, London, W1B 3HH, United Kingdom and telephone number +4420 3287 7375

1.3 You as the user declare that you are at least 18 years of age and that you agree to comply these T&C by using this website. The User accepts responsibility for any financial consequences arising from the use of our Website. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated and failure in updating it, will solely be the responsibility of the user.

1.4 This Website is solely and exclusively for the Client’s personal use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold, crawled or exploited for commercial or non-commercial purposes, except that you may print out copies of your Voucher for personal use, or forward various Vouchers to other 3rd parties. We do not accept and we can cancel any bookings which are done by commercial companies on our website. This website is strictly for end consumers.

1.5 The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. The User shall not resell to third parties products or services purchased through this Website. We will not tolerate the reselling of bookings via our website by any sort of intermediary or third party and we reserve the right to cancel such bookings.

1.6 Travola reserves the right to deny access to a certain person, organization or group of IP’s of a certain country, without prior notice, based on our own internal risk analysis procedures.

1.7 All correspondence regarding customer service or your booking should be sent to reservations@travola.com


2. Your contract with Travola

2.1 A 'booking' means that we have confirmed this service with one of our suppliers. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. Travola is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Any queries or concerns relating to the product should be addressed to the Travel Supplier directly.

2.2 The “Travel Supplier” or the “Travel Wholesaler” includes the variety of companies Travola has integrated and refers to anyone offering hotels, tours, transfers, rent a car and flight services, either directly or through their own network of affiliates.

2.3 Travola will make the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). If you wish to review the relevant Travel Supplier's terms, you have to check the Cancellation Policy section available on each and every booking on our website. If a certain supplier is not offering us the Terms and Cancellation Conditions for their bookings, our only obligation refers to offering you the contact details of the particular supplier with which you have to discuss in order to solve the situation of your booking. Please check and read all terms and conditions before booking in order to be 100% safe with the service which you are receiving.

2.4 When you use Travola to book any services for your personal use, you agree that Travola will make the payment on your behalf to the designated 3rd party supplier. For this service, we will charge you a service fee, depending on what service you book. If you do not want to pay our fee, please go and use the supplier’s website directly.

2.5 Prices are confirmed at the final step of the booking process, when you press the Make Booking button. Prices are inclusive of exchange rates, which are updated daily. Both taxes and prices fluctuate with exchange rates, as we require to pay suppliers at different times. But once a booking done, it is done at a set rate which Travola will set.

2.6 After you confirm your booking, you will receive a confirmation email with a confirmation number generated by the Travola system. This is the moment that your contract in relation to the products and services ordered starts to exist. This confirmation email will provide all the details of the itinerary of your booking or of your hotel voucher, or both. Our obligation to issue you the services will be linked to the clearance of your funds entering our accounts.

2.7 We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent or that fraudulent means have been used for it. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.

2.8 In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Travola does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be actually handled at the accommodation and the costs for such special requests will not be part of the booking package, unless specifically stated on the booking page.


3. Other booking conditions

3.1. Cancellations and modifications

3.1.1 Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. In the event that you make any alteration to your booking (cancellation and/or modification), Travola reserves the right to charge you a service fee of 50 USD for covering our admin costs. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change.

3.1.2 In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. In this instance, the most restrictive fare rules will apply. You should read all fare rules related to your reservation. If changes or cancellations are permitted, then please call us to make your change. Please note that a 'no-show' for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. Cancellations or changes cannot be sent via email. You need to contact our call center office on our website in order to communicate directly with a member of our staff.

3.1.3 The cancellation of hotel services or hotel nights can only be carried out with the Cancellation Policy you have agreed to at the time of booking. Trying to cancel outside this limit will incur Cancellation penalties either in Part or in Full, depending on the Policy. If multiple Cancellation penalties are incurred, we will apply the most restrictive policy of our suppliers.

3.2. Price and payment

3.2.1 Total price of your booking will be shown once you have selected all the specific products you would like to acquire. Such price will include the price of all products selected and Travola’s service fees. Our service fees are separate, can be subject to change and are non refundable in any case, as they are for the service of searching, comparing and assisting you in the booking process. Taxes fluctuate based on Exchange Rates.

3.2.2 Service fees are not fixed and we reserve the right to charge additional fees if the booking process or change or amend process is done via the phone. If the credit card you have provided in the booking process does not have enough funds, a Travola team member will guide you on the process, service for which Travola will charge 50 USD service fee on top of your booking rate. The products/services will only be delivered to you once the final payment has been confirmed. Also, we need to bring to your attention, that due to the limited nature of travel products and dynamic availability rules, it is possible to experience price changes between the time of booking and until the actual payment is carried out and you will have to assume this price differences.

3.2.3 If your payment of choice is via a credit card, the airline may be directly involved in charging your credit card. If this is the case, we will contact you within 48 hours of having booked or within 24 hours of travelling. If you pay by credit card, payment for your flights may be taken directly by the airline. In case of any price increase or in the case of any price change, we are not to be taken liable for such charges and the client has to accept them. Also, in some cases, you will see different charges on your credit card statement, separate for Travola and for the Airline Company.

3.2.4 Payments are to be done only on the accepted credit and debit cards on our website. We do not accepted any mail in cheques, traveller’s cheques or any other form of payment. In some cases, the client might be requested to pay the actual hotel booking at the hotel checkin.

3.2.5 Travola does not store any credit card data, thus for any purchase you will be required to input your credit or debit cards details again. Please note that we are required to pass your credit and debit card data to the travel suppliers to which our system is connected in some cases. In agreeing to these terms and conditions you authorise us to do this on your behalf. All information is encrypted on our secure server. You authorise Travola to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance and tourist assistance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) the use of credit cards or (b) changes to your booking or to (c) tax refunds as referred to in section 3.3 of these terms and conditions.

3.2.6 In addition to our general service fee, Travola will charge you a fee for bookings made by credit or debit card. You will be notified of the relevant charges before you confirm the booking. Travola reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder in compliance with our security and background checks. Travola or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.

3.2.7 Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax, email or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please be aware that these checks are only carried out during our standard business hours. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. Travola is not responsible for any costs incurred as a result of these checks.

3.3 Refunds

3.3.1 In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase:
(a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. If you wish to make a claim for any taxes that may be refundable please do so in writing to the following email address: reservations@travola.com. You hereby authorise Travola to carry out all the activities necessary to obtain such tax refund. You agree that you have 12 months from the date of your scheduled flight to write and ask us for a refund after which time you agree to forfeit any right to apply for tax refunds. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and the Travola refund service fee. You hereby authorise Travola to deduct the applicable refund service fee 50 USD from the amount of the tax refund payable to you.
(b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Travola. You hereby authorise Travola to charge your credit card with the applicable service fee.

3.3.2 Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a hotel ticket, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned with the 50 USD fee due to Travola, charged to the form of payment used at the time of booking.

3.4 Passport, visas and health Requirements

3.4.1 Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if required, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in advance and to read about each country’s visa policy for your Nationality. We accept no responsibility for customers who do not possess the correct documents.

3.4.2 Each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the passenger’s nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Travola. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.

3.5 eTickets

3.5.1 All tickets sold on this Website are eTickets. eTicketing is a paper-less method of booking flights. Once you have made your booking, it is stored electronically in the airline reservation system or GDS system as it is called (Global Distribution System). Travola will send you an automated email with the confirmation and reference number, which serves as a receipt for your Eticket. You will not receive a Physical ticket upon arriving at the airport.

3.5.2 Please note that we suggest that you printout the confirmation of your booking and always have the confirmation number of your flight in at least 2 different places. This will work both for airlines or hotel services, although it is not mandatory for either to request them. Please note that airlines have their own rules and regulations which change on a frequent basis, with regard to eTicketing. Travola cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

3.5.3 Travola relies on the information that you provide as being accurate and therefore cannot be held responsible if your eTicket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

3.5.4 In exceptional circumstances, due to ticketing restrictions outside its control, Travola may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference.

3.6 Travel insurances

It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. If you select to purchase Travel Insurance through the Travola website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance. Please note that Travel Insurance can be at some times non available on the Travola website.


4. Special conditions relating to the products and services offered

4.1 Flights

In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions.

4.2 Hotel and other accommodation

In relation to hotel and other accommodation the conditions set out in Annex 2 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions.


5. Privacy Policy

5.1 In compliance with the provisions of the Data Protection Act 1998, we inform you that your personal data collected by Travola will be incorporated and processed, in order to provide and offer you our services and manage the bookings and the payments, send you information and advertising about the offers, promotions and recommendations that we believe may be of your interest, as well as perform surveys, statistics and analysis of market trends. We will use your personal data to build up a picture of your interests and we then try to ensure that when you visit our Website you do not miss the offers and information relevant to you. In any event, we will not use your personal data for direct marketing purposes, unless you expressly give us your previous consent.

5.2 We also inform you of the possibility of exercising rights of access, rectification, cancellation and opposition of your personal data, which are guaranteed by the Data Protection Act 1998, heading straight to the file info@travola.com

5.3 Under the provisions of the Data Protection Act 1998, we inform you that by purchasing products and/or services in our Website, we will necessarily communicate your personal data (1) to the suppliers of those products and services or tour operators that organize the travel packages chosen, who be obliged to use your data exclusively for sending information and comply with product delivery or contracted services, as well as the compliance with other provisions of the Law, and (2) to other companies in the Group represented by Travola, companies who will be obliged to use your data solely for the purpose for which they were collected, and comply with other provisions of the Law. By accepting this Privacy Policy, you consent to the transfer of the described data.

5.4 Moreover, by accepting this privacy policy, you also consent to your data to be communicated to third parties with whom we do business, with the purpose of conducting direct marketing of products or services we believe that may be of your interest, providing information about these products and / or services and commercial prospecting actions help us to create a business profile that allows us to offer clients personal attention. However, you may revoke your consent to the transfer of data to third parties for commercial purposes at any time, easily and free of charge through the link that appears in each of the commercial communications that you receive.

5.5 Finally, for the purposes of the Data Protection Act 1998, by accepting this privacy policy, you consent that we may transfer your data to the recipients and the terms and conditions stated above, anywhere in the world, even to those countries that do not offer a level of protection comparable to the one provided for in the EU Directive on Data Protection.


6. Cookies Policy

6.1 In compliance with the EU Directive 2009/136/CE, Travola advises that this Website accepts the use of cookies.

6.2 Cookies are messages that web servers pass to your web browser when you visit Internet sites. Your browser stores each message in a small file, which will give us information about your last visit to our web page. Most of Internet browsers accept the use of cookies automatically, but you can modify your browser to control the use of those cookies.

6.3 Specifically, Travola uses the following cookies:
1. Analytical Cookies.- Allow us to see how visitors move around the website and to record which content viewers view and are interested in. This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for. These kind of cookies are used in the domain: "travola.com".
2. Social Cookies.- Are necessary for Social Networks (Facebook, Google and Twitter). Its function is to control the interaction with Social Widgets on the page. Such Cookies are used in the domains:"facebook.com", "google.com" and "twitter.com".
3. Affiliated Cookies.- Allow us to track visits from other Web Sites which Travola has an affiliation agreement. Such cookies are used in the domain "zanox.com","tradedoubler.com".
4. Behavioural and advertising Cookies.- These collect information about your preferences and choices in this website. They target advertising networks, who then use them to show customized ads on other websites. Such cookies are used in the following domains:"travola.com", "res.travola.com", "yieldmanager.com","doubleclick.net"
5. Technical Cookies.- These are strictly for the use of this Website, Such cookies are used in the site: "Travola.com”
6. Functional Cookies.- These are strictly necessary to provide the services requested by users on this Website. Such cookies are used in the site: “travola.com".

6.4 If you would like additional information or let us know your thoughts regarding the use of cookies on our Website, you can contact us on the following email: info@travola.com


7. Industrial and intellectual property rights

7.1 All of the content on the Travola Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Travola or its content providers and is protected by national and international industrial and intellectual property regulations. The compilation (understood as the collection, arrangement and assembly) of all content of the Travola Website is the exclusive property of Travola and is protected by national and international industrial and intellectual regulations. All software used on the Travola Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations.

7.2 Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on the Travola Website outside this Website is strictly prohibited without the express consent of Travola and/or its Suppliers.

7.3 Travola and other names of products, services, graphics and logos of Travola are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.


8. Limitation of Liability

8.1 Travola offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.

8.2 Travola publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking.

8.3 The limitation of liability of Travola is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. In any case, Travola assumes no liability for any damages arising directly or indirectly from the purchase of a product or service offered on its Website.

8.4 In the event a court would determine in deviation from the limitations set out in this clause 8, that Travola is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by Travola for the services provided, unless to the extent provided otherwise in the applicable local implementation of the Package Travel Directive.

8.5 If due to reasons of force majeure (including, but not limited to, political, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Travola due to unexpected circumstances that Travola cannot solve, or even if it were impossible to comply with any of the agreed provisions, Travola and/or companies from the Travola group are exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.

8.6 Without prejudice to the limitations set out in this clause 8, Travola shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking.


9. Links to other Websites

9.1 The Travola Website may contain links to other Websites that are not managed by Travola, which are included only for reference purposes. Travola does not exercise any control over these Websites nor is it responsible for their content.

9.2 The inclusion of links to other Websites does not imply that Travola promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.


10. Other generally applicable terms

10.1 Passengers’ Rights under EC Regulation 261/2004.

If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, please look online for latest variant of this directive.

10.2 Queries and complaints relating to your booking

Please contact our customer services team if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.

10.3 Customer behaviour

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness and/or air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

10.4 Entire Agreement and Severability Clause

10.4.1 These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter.

10.4.2 If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that comission.

10.5 Changes to General Terms and Conditions

Travola reserves the right to change or update these T&Cs from time to time without prior notice to you. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.


11. Applicable law and jurisdiction

These General Terms and Conditions, as well as any relation between Travola and the User, shall be governed by the laws of British Virgin Islands. To the extent legally permitted both parties are subject to the jurisdiction of the Courts of BVI for any litigious issue arising from the existence, content and/or interpretation of these General Terms and Conditions or from any relation between Travola and the User.


ANNEX 1. SPECIAL CONDITIONS AND INFORMATION FOR FLIGHTS

Flights

Contracts for flights booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.

Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions of the Travel Supplier during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. Travola, as intermediate party, is not responsible for such schedule changes or cancellations. Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise and must be paid to the airline directly. Travola is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. You can check your baggage allowance by either visiting the airline's website or, in the case of some airlines, by clicking here. Please note if your flight includes more than one segment you may have different baggage allowances; this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit.

The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Travola has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. Travola is not responsible for the costs of any transfers between airports or terminals that you may incur.

Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you make your booking. It is your responsibility to arrange any visas which may be necessary and we take no responsibility for assisting or advising with this.

The times given are given on the 24-hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

One-way combinables

In certain cases, in order to provide special return fares, we combine two one-way fares on different airlines or on the same airline. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. If you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. You may incur costs for any changes to the other flight if necessary.

Low-cost airline flights

This section refers to flight bookings only.

In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. You may receive a confirmation email directly from the low-cost airline.

Your contract will be with the relevant low-cost airline. You will be subject to the terms and conditions of the low-cost airline. These can be viewed before you complete your booking, by clicking on the Terms and Conditions link, upon request from our call centres and after booking on your confirmation email or on the low-cost airline’s website.

Please note that low-cost airlines may depart from smaller, regional and/or secondary airports.


ANNEX 2. SPECIAL CONDITIONS FOR HOTELS AND OTHER ACCOMMODATION

Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.

We offer star ratings as a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.

Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. Should you require more information, please contact us.

Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Travola are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general 'feel' for the hotel.

Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.

Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.

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